Seaport-e

Seaport-e Team Members

Quality Assurance

Point of Contact

Technical Instructions

Customer Satisfaction

GI’s processes are designed to continually improve the quality of our customer support. Our method for ensuring the overall quality of our tasks is to establish rigorous planning, documentation and lines of accountability right from the beginning of the task. 

Quality assurance at GI means a pervasive focus on customer requirements, and pursuit of efficiency in our daily and business operations. 

GI will carry out the following QA strategies for the SEAPORTe :

• GI will maintain close coordination with its customers through direct interface with Program and Task Managers.
• The Program Manager will have direct access to top GI management to acquire any resources required to provide a quality product to the customer.
• Our employees will be empowered by management to work with minimal layers of supervision, which allows employees to adjust their priorities to the technical requirements of the task. 
• GI will recognize and reward personnel for outstanding achievement, resulting in high motivation and outstanding customer service.
• GI will offer its personnel advanced education and training in process improvement, problem-solving, decision-making, and team-building. 
• GI will continuously improve its corporate support processes such as personnel retention and recruitment, enhancing our skill base, cost controls, accountability, reporting procedures, customer relations, and contract compliance.